Public Folders migration to 2013 gets “StalledDueToMailboxLock” Status

Are you trying to migrate your public folders from legacy Exchange versions to Exchange 2013? And are you getting stuck on a “StalledDueToMailboxLock” error when you try to resume the migration? Well then continue reading. I will try to keep this post short and simple, just like the solution to your problem.

First things first.. the migration process.. To successfully complete the migration, and if you don’t have experience on doing it, you should follow all the steps from the link below:

https://technet.microsoft.com/en-us/library/jj150486(v=exchg.150).aspx

So in summary, you download the scripts, estimate the number of public folder mailboxes you will have, name and create those mailboxes and start the migration process, that will suspend at 95% with all the data migrated except the delta.

Once that is done you then lock the public folders on the legacy version (step 6 on the link above), by running the following cmdlet:

Set-OrganizationConfig -PublicFoldersLockedForMigration:$true

And what is the purpose of this cmdlet? Simple.. to block the access from the users to the legacy public folders, so that you can migrate the delta, unlock the access on 2013 (Step 8), and have all users using the new modern public folders.

So what can go wrong and when can you see the “StalledDueToMailboxLock” Status?

After you run the Set-OrganizationConfig -PublicFoldersLockedForMigration:$true cmdlet, the changes need to apply on the legacy public folders, before you resume your migration by running the Resume-PublicFolderMigrationRequest -Identity \PublicFolderMigration cmdlet.

If the changes are not applied yet, than your public folder migration request will resume and a minute or two later it will get into a “StalledDueToMailboxLock” status.

When you get into that status there are two things you need to do:

First try and access the public folders, from an Outlook client. Can you still access them? Well that means they are not locked and the changes didn’t apply yet.

So you can either wait for the changes to apply, and keep checking the access to the public folders until it’s blocked, or alternatively you can force the changes to apply, by restarting the Information Store service on the legacy server(s), where the public folder database being migrated is. Once you restart the Information Store service, retry accessing the public folders from an Outlook client. The access should now be blocked. Then you can suspend and resume your public folder migration request, to get it going quicker, by running:

Suspend-PublicFolderMigrationRequest -Identity \PublicFolderMigration
Resume-PublicFolderMigrationRequest -Identity \PublicFolderMigration

The request should now complete without issues, and you can continue following the steps on the link i provided earlier on this post, to get your public folders running on 2013.

Any questions about the entire process let me know.

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One thought on “Public Folders migration to 2013 gets “StalledDueToMailboxLock” Status

  1. Stephane January 25, 2016 / 8:09 pm

    Nice one !
    Thanks for the info.

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